The average Call Center headset contains millions of bacteria and germs, and companies should be using new technologies to protect the health and wellness of their agents. Crystel Headset, an innovative South African manufacturing company based in Cape Town, has...read more
Thuma Mina! South Africa’s Minister of Police Uses South African Manufactured Crystel Headset in Live Emergency Calls.
South Africa’s Straight Talking Minister of Police, Bheki Cele – Talks the Talk & Walks the Walk! The South African Police Service, and the straight talking South African Minister of Police, are not only talking the talk at their 10111 Emergency Call Centre, but...read more
© Rod Jones - May 2016 Agent attribution and overall staff turnover in call centres is a massive problem. Not only does this lead to huge recruitment, training and administrative costs but the knock-on impact in terms of customer satisfaction is enormous. It’s a...read more
© By Rod Jones Version 7.0 Revised April 2015 Call centre managers or executives or General Managers responsible for the operations of the organisation’s call centre or contact centre are under extreme pressure. The directives coming from the boardroom are loud and...read more