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Securing Your Headset Investment

by Charles Starling | Oct 8, 2019 | Asset Management, Asset Tracking, CAT System, Headset Repairs, Headsets

Medium and large Call Centers can easily lose up to 60% of their headset investment each year. Turning this around and securing your investment isn’t complicated, but it does take a willing partner, and an innovative supplier who is prepared to counter-intuitively...

Headset Hierarchy of Needs – Choosing the right headset for your Call Center

by Charles Starling | Sep 20, 2019 | Headsets, Quality

As someone who manufactures headsets I am often asked what hierarchy of criteria I would base my decision making on if I was buying headsets for myself. This isn’t a pitch for any particular headset brand. You should be able to apply these rules to any headset brand,...

Is your Call Center ready for wireless Bluetooth headsets?

by Charles Starling | Aug 29, 2019 | Bluetooth, Headsets, Wireless

  Wireless Bluetooth headsets can be a costly experiment if your team get it wrong and don’t ask the right questions up-front to ensure you get a product that is best for your environment. This article is not about whether wireless Bluetooth headsets are good or...

Crystel Noise Cancelling Headsets are put to the test!

by Charles Starling | Aug 26, 2019 | Headset Testing, Headsets, Noise Cancellation

Effective Noise Cancelling is critical to Call Centers. Be like EC3, and celebrate! Check out this video of EC3 in Durban, putting our Crystel Headsets to the ultimate noise cancelling test. Look carefully and you will notice that the agents are all talking on live...

Professional HEADSETS for Corporate Online Team Meetings

by Charles Starling | Aug 22, 2019 | For Teams Headsets, Headsets, Online Meetings

Have you ever had the sound of your dogs barking, your kids playing, your colleagues talking, or the barista serving coffees interfering with the quality of your online meeting, and making you seem less professional in front of clients or managers?   As the trend...

WHAT MAKES A CRYSTEL HEADSET LAST 5 OR 6 YEARS?

by Charles Starling | Aug 21, 2019 | Asset Management, Headsets, Manufacturing, Proudly South African, Quality

South Africa has a rich heritage of design and innovation. South Africans invented the CAT Scan, the technology to extract oil from coal, the Kreepy Krauly and Pratley’s Putty. We did the worlds first heart transplant, invented Q20, the Retinal Cryoprobe, the speed...
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