Last month McKinsey & Company published an article describing how South Africa’s BPO (Business Process Outsourcing) sector is positioning itself to accelerate job creation and drive economic recovery beyond the COVID-19 crisis.
Based on their strong operational and service capabilities, McKinsey identified Business Process Outsourcing as an inclusive growth sector and included it in their “South Africa Big Five” report.
Largely as a testament to the hard work of BPeSA, (Business Process Enabling South Africa) South Africa was recently voted in the top three most attractive Business Process Outsourcing (BPO) locations in the world for the third year in a row.
BPeSA is a specialist investment & promotion agency for South African BPO’s and contact centres. A strong team, headed by CEO Andy Searle, have created a truly independent and bipartisan national trade association and networking body for the industry.
Historically, the BPO sector has proven itself to be a strong performer and has received strong backing from the national government who have committed R1,2 billion in future sectoral support and operational-improvement support programmes.
This strong support from the Department of Trade & Industry has freed BPeSA to focus on successfully delivering on their mandate of promoting job creation in the South Africa BPO industry.
The McKinsey article quantifies the BPO sector as currently employs over 270,000 people in six cities, 65,000 of whom serve international clients. This total staff base could grow to over 775,000 jobs by 2030, with up to two-thirds of these in the service of overseas markets.
As the business world focusses their attention on post-COVID-19 economic recovery, the South African BPO sector proves that a clear vision, strong leadership, and the ability of organizations to focus the greater good, can accelerate growth, and link success to job creation and human dignity.