It is always a good day when your team comes back from a client having tested well against a big international headset brand- but one of last weeks tests in Cape Town set a bit of a record.
Typically two things happen on a comparative on-site test, that indicate success:
Firstly, the agents immediately have to reduce the volume settings on their work stations. This is always a good sign and is not something we can artificially create. They are using a big brand, and then, without changing anything, they plug one of our headsets in – and immediately have to reduce their volume settings.
Our microphone and speaker volume setting requirements are almost always much lower than the headsets that the client is currently using because we use very highly spec’d components and our Ultra High Gain microphones are legitimately some of the best in the world.
A good analogy would be if you put in the best sound system in your home that money could buy – if you had a party you would never put the volume up to maximum – rather, to optimize the sound quality, your volume settings could be much lower.
Last week, at the test site in Cape Town, we recorded our lowest volume requirements ever. In order to match the imported headset’s 100% volume settings, our settings were as low as 16% and 6%.
The second indicator that testing has gone well is when the agents don’t want to give the headsets back after testing, and the other agents ask to be included in the test so that they can get a new headset too.
And when you can afford to have that much confidence in your tech teams going to do comparative on-site tests, you sleep soundly knowing that you take the blindfold coke/pepsi test any day of the week.