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Headset Hierarchy of Needs – Choosing the right headset for your Call Center

by Charles Starling | Sep 20, 2019 | Headsets, Quality

As someone who manufactures headsets I am often asked what hierarchy of criteria I would base my decision making on if I was buying headsets for myself. This isn’t a pitch for any particular headset brand. You should be able to apply these rules to any headset brand,...

You can now manage your Call Center assets with the touch of a finger

by Charles Starling | Sep 11, 2019 | Asset Management, Asset Tracking, CAT System

A new online Asset Management platform for Call Centers & Contact Centers to accurately manage and track their headsets and other hardware assets.   Crystel Headset recently launched their new online Asset Management platform that now allows Call Centers to...

Herewith all 2019 Rugby World Cup fixtures for South Africa’s Pool

by Charles Starling | Sep 6, 2019 | RWC2019

Herewith all 2019 Rugby World Cup fixtures for South Africa’s Pool. Get them into your diaries early! (They are all morning kick-off’s SA Std Time)

Proudly South African – Meet Some of the Crystel Headset Team Members!

by Charles Starling | Sep 2, 2019 | Manufacturing, Proudly South African, The Crystel Team

Based in Cape Town, Crystel Headset is the only South African manufacturer of professional Call Center headsets. We have been manufacturing headsets and Call Center technology for more than 25 years and have more than 40,000 active headsets in the domestic market....

Two simple markers to look for when testing headsets

by Charles Starling | Sep 2, 2019 | Headset Testing

It is always a good day when your team comes back from a client having tested well against a big international headset brand- but one of last weeks tests in Cape Town set a bit of a record. Typically two things happen on a comparative on-site test, that indicate...

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