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Is your Call Center ready for wireless Bluetooth headsets?

by Charles Starling | Aug 29, 2019 | Bluetooth, Headsets, Wireless

  Wireless Bluetooth headsets can be a costly experiment if your team get it wrong and don’t ask the right questions up-front to ensure you get a product that is best for your environment. This article is not about whether wireless Bluetooth headsets are good or...

This one simple change can reduce your Call Center’s headset repairs by up to 80%

by Charles Starling | Aug 28, 2019 | Headset Repairs, Refurbish & Recycle

We have a unique insight into 25 years of headset repair history data and over that period we have repaired several thousand headsets. The data is consistent about one shocking point: “More than 80% of headsets that are sent in for repair have no fault at all...

Crystel Noise Cancelling Headsets are put to the test!

by Charles Starling | Aug 26, 2019 | Headset Testing, Headsets, Noise Cancellation

Effective Noise Cancelling is critical to Call Centers. Be like EC3, and celebrate! Check out this video of EC3 in Durban, putting our Crystel Headsets to the ultimate noise cancelling test. Look carefully and you will notice that the agents are all talking on live...

Like A Washing Machine for Headsets?

by Charles Starling | Aug 23, 2019 | Ozone Cabinets, Ozone Plus, Ozone Sanitizing

I was showing one of our Ozone headset sterilizing cabinets to a client a couple of weeks ago, when he suddenly understood the power of the solution and blurted out; “It’s like a washing machine for headsets!” And it was a great analogy, and as soon as he understood...

Professional HEADSETS for Corporate Online Team Meetings

by Charles Starling | Aug 22, 2019 | For Teams Headsets, Headsets, Online Meetings

Have you ever had the sound of your dogs barking, your kids playing, your colleagues talking, or the barista serving coffees interfering with the quality of your online meeting, and making you seem less professional in front of clients or managers?   As the trend...
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